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mySOUL Virtual Library

Facility, Gadget, Appointment

mySOUL Virtual Library in essence is about connectedness. During the pandemic, the library staff reinvent the library services in order to survive and thrive for the quest of quality education in higher institution. Provision of various online resources – a repository of knowledge to cater to the research and information needs of Silliman community as well as to remote clients are provided. Library virtual programming are also planned and slowly implemented to strengthen capacity and overcome adversity and envisioning a better future for Silliman University.

mySOUL Virtual Library may only be accessed to all bonafide students of Silliman University.

1. Only bonafide students and active teaching faculty can avail of the virtual reference services of the library.

2. Only Law, Medical, and Graduate students will be allowed to use the physical library. Proper protocol       

    must  be observed (wearing of a mask, social distancing, hand washing, etc., as per the Inter-Agency Task

    Force guidelines).

3. Students below 21 years old will be served in our virtual library.

4. The physical library will be opened at 8:30AM - 5:00PM, while our virtual library will be available from 

    8:30AM - 8:00PM, from Monday to Friday. While virtual library is available from 9:00AM - 4:00PM on  


5. A functional university email must be available.

6. Library customers are expected to observe proper netiquette at all times.

Guidelines and Policy

Online Help Desk

I. Chat and Short Messaging Service

The real-time answer depends on the type of queries lodge. The following are the nature of questions that can expect a real-time response.

  • A specific piece of information (examples: a fact, a date, spelling of a name), or verifying citations.
  • Suggestions for appropriate electronic of print resources to help find information for a project or research paper.
  • Help in constructing a research question and search strategy.
  • Assistance in the use of electronic resources and the systems through which they have access.


II. Email service

  • If the student needs assistance with her/his research, she/he can send her queries through email. 
  • Expect reply to your question during physical library office hours.
  • An official university email must be used for the transaction. Kindly visit MIS for the activation of your email account


Electronic Document Delivery

When the resources needed is an electronic resource and is available in the databases, library customers can expect a real-time answer.

When the support required is an electronic format of the print materials available in the library. The following policies must be observed:

Access to an electronic copy of print materials with five pages and below. A notification of access will be sent through an email within the day of request. However, if the application was made an hour before the closing of the physical library, the delivery of the document will be done on the following day.

Access to an electronic copy of print materials with more than six pages.  A notification of access will be sent on the next day of request through an email.

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